Shipping policy

SHIPPING POLICY

🇺🇸 U.S. Customers – All Duties & Taxes Included

All prices shown on our website for U.S. customers include import duties, tariffs, and taxes. There is nothing more to pay on delivery.

🇨🇦 Canadian Customs & Duties

Shipments to Canada may be subject to import duties, GST/HST, and customs clearance fees as assessed by the Canada Border Services Agency (CBSA).

These charges are not included in your order total and are the responsibility of the recipient if applied. Learn more at the CBSA website.

🌍 Shipping Origin

All international orders are dispatched from our warehouse in Melbourne, Australia.
Once shipped, you’ll receive tracking details via email. Upon arrival in your country, your parcel will be handed over to the local postal service for final delivery.

🚚 Delivery Time Estimates

USA
• Standard: 5–12 business days (Shipped by DHL e-commerce)
• Express: 2–4 business days (Shipped by DHL Express)

Canada
• Standard: 7–9 business days

🔍 Track Your Parcel

• DHL e-commerce: Track here
• DHL Express: Track here
• USA (USPS): Track here
• Canada (Canada Post): Track here

⏱ Delivery Estimates & Real-Time Updates

Estimated delivery times are provided by our logistics platform (Shippit) and account for:

• Handling & processing
• International transit
• Customs clearance
• Local delivery conditions (e.g., weather, rural zones)
• Public holidays & peak periods

Tracking will update in real time with the most accurate expected delivery date.

📬 Important Delivery Information

To ensure a smooth delivery:

• Provide a valid email and mobile number at checkout to receive tracking updates
• Follow any delivery notifications or reschedule options if not home
• Signature on delivery may be required for security

Unclaimed & Returned Parcels (International Orders – DDP)

For international orders shipped Delivered Duties Paid (DDP), the recipient is responsible for monitoring tracking notifications and ensuring collection within the carrier’s holding timeframe.

If a parcel is returned to us due to failed delivery including incomplete/incorrect delivery address, receiver not in attendance to accept delivery, refusal or non-collection, this is not considered a delivery failure by Melanoboost.

Refunds are not available in these circumstances.

Returned parcels may be re-shipped once all re-shipping costs are paid by the customer, including international shipping, duties, taxes, return fees and handling.

Alternatively, store credit may be issued at our discretion, less all incurred costs.